Return & Refund Policy
Suppro Return & Refund Policy
At Suppro, we aim to provide our customers with the highest quality health and wellness products. Please take a moment to read our Return and Refund Policy carefully before making a purchase.
General Terms
- It is the customer’s responsibility to ensure that the product ordered is correct before opening and/or using it.
- All products are sold on the understanding that the customer has consulted their healthcare professional and confirmed the suitability of the product before purchase.
- Suppro accepts no liability for the misuse or improper use of any products sold.
- Proof of purchase is required for all returns and refunds.
- Customers must contact Suppro via email or phone before returning any item.
- We cannot offer refunds or exchanges due to taste, consistency, mix-ability, or change of mind.
- Clearance items, free gifts, and products with short expiry dates are non-returnable.
- The Consumer Guarantees Act (or applicable local consumer law) applies in all cases.
Faulty Products
If you believe your product is faulty, please contact us within 14 days of receipt.
- The product may be reviewed by Suppro or the relevant supplier/distributor.
- If the product is confirmed to be faulty, Suppro will reimburse the return shipping cost and provide a replacement or credit.
- If no fault is found, the original item will be returned to you.
- Products returned in a used condition may only be credited for the unused portion at our discretion.
Unopened Products
With prior approval, unopened products may be returned within 30 days of purchase for a store credit or exchange, provided they are in resalable condition and returned at the customer’s cost.
- Any credit will be issued as Suppro Reward Points, minus shipping fees.
- A 10% restocking fee may apply.
- All returned items will be inspected upon arrival at our warehouse.
- For health and safety reasons, prior authorization is mandatory before sending back any product.
Order Cancellations
Orders may be cancelled prior to dispatch for a full refund (store credit or original payment method).
Please contact us as soon as possible - Suppro operates a same-day packing system, so cancellations after dispatch may not be possible.
Undeliverable Packages
Please ensure your shipping address is entered correctly at checkout.
If a package is returned to Suppro due to an incorrect or incomplete address, or if the courier is unable to deliver:
- The order can be re-shipped, but additional shipping charges will apply.
Contact Us
If you have any questions about returns or refunds, please contact our customer service team:
